Customer Frustrated by Inept Comcast Representatives Posts Recording of Service Call Online

TV and Internet provider Comcast has closed out 2014 with another customer service controversy, as a man using the name “Gern Branston” posted a 38-minute excerpt of a grueling four-hour attempt to modify his service on YouTube Dec. 30. “Comcast has come up with an ingenious way to keep subscribers — namely, it makes unsubscribing […]

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