Electronic Billing Snafu Leads to $681 Billion Shortfall in LA

Paperless billing has been touted for some time now as a cost-effective, efficient, and accurate form of billing, but it’s also gotten the Los Angeles Department of Water and Power in a bit of a mess — a $681 million mess, in fact. The┬áLos Angeles Times┬áreports that an audit of the effectiveness of a computerized […]

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